SHIPPING & RETURN POLICY
General Shipping​
We ship by USPS or UPS of your choice.
All orders for Alaska, Hawaii, Puerto Rico, Guam or the U.S. Virgin Island may ship by customers’ choice of UPS or USPS due to high cost of shipping and customs. Please call us at 1-800-424-5425 Ext 1 to place orders for Alaska, Hawaii, Puerto Rico, Guam or the U.S. Virgin Islands.
Shipping for Larger Items
Please request a quotation for shipping for larger items such as, Kick Master Shields, Kicking Master Standing Kicking Bag, Body Foam Shields, Floor Mats, and weapons and products over 24 inches and longer in length.
Shipping Address
Shipping information cannot be changed once your order has been submitted. We apologize for any inconvenience, but we process orders very quickly and we hope that in the majority of cases our faster processing times work to your advantage.
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Shipping Tracking Information
If you provided your email address when placing your order, we'll send you an email with the tracking number(s) for your order when it is shipped. If you deleted or never received this email, please contact us and we'll be glad to provide you with tracking information. Or login to your online account and review your orders placed online.
Return Policy
New merchandise (not washed, worn, altered or soiled), suitable for resale, may be returned for exchange or refund within 14 days of purchase. After 15 days, goods will not be accepted. No returns are accepted on custom items or clearance items.
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To return any merchandise, customer must notify customer service of the return and send it back to the original sender's address. Merchandise should be wrapped securely and returned via UPS, USPS, or insured parcel post. All merchandise sold as sets must be returned as sets. A credit will be issued by the original method of payment, excluding shipping and handling charges.
To Return a Product
E-Mail info@tusah.com to obtain confirmation of the return and please send the merchandise back with the original order number. Customer service will reply to your inquiry during business hours, Monday – Friday, 9:00 am - 5 pm PST.
Example
• Send with the packing list or any document indicating the original order number
• Returned Merchandise must be shipped prepaid.
TUSAH
Attn: Tusah.com Return Warehouse
150 Doolittle Dr San Leandro, CA 94577
• Pack equipment loosely to prevent wrinkling.
• Pack all uniforms neatly to prevent unoriginal creases.
• Leave straps unfastened, not wrapped around it.
What You May Return
Merchandise not suitable for return includes
• Merchandise with Tag/Label missing or detached
• Merchandise with Damaged packaging
• Merchandise that has been worn
• Merchandise that has been washed
• Merchandise that has been altered, soiled, or damaged
• Discontinued merchandise
• Sparring equipment that is packed too tightly or with straps wrapped around it,(which permanently changes the shape or smooth surface of the product)
• Customized products
• Perishable products (medical spray, washing agents, vitamins, supplements, etc)
Tusah Warranty
Tusah warrants its products to be free from defects in materials and workmanship for 60 days from the date of purchase, provided the products supplied have not been subject to accident, alteration, negligence, abuse, or misuse. As the sole remedy under this warranty, Tusah will at its discretion, repair or replace defective goods.
TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, TUSAH’S LIABILITY AND THAT OF ITS VENDORS OF NEW GOODS SHALL NOT EXCEED THE VALUE OF THE GOODS SOLD. NEITHER TUSAH, OR ITS VENORS SHALL BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY. TO THE EXTENT ALLOWED BY LOCAL LAW, TUSAH AND ITS VENDORS DISCLAIM ANY OTHER WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED WRRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
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